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Patient Information

Patient Guide
Prior to or during your stay, you may have questions about the services we provide at CentraState. In our Patient Guide you will find patient education resources, important telephone numbers and other useful information. The Patient Guide is available to download in Related Documents box found on the right of this page or call us at (732) 294-7080 and have a copy sent to you free of charge.
    
Patient Safety
CentraState is committed to providing the highest quality and safest care to patients. It’s important for patients to understand how they can participate in improving patient safety. The following documents address such issues as what patients can do to improve their safety, medication safety, post-discharge tips and preventing infections.

 

What You Can Do to Make Healthcare Safer      Pharmacy Safety and Service 
       
 Safety As You Go from Hospital to Home      The Role of the Patient Advocate
       
 Preventing Infections in the Hospital      Post-Discharge - Helpful Patient Tips

Patient Representatives
Patient Representatives provide a variety of services to CentraState's patients and their families, including:

  • Information about hospital services
  • Support during times of crisis
  • Information about patients' rights and responsibilities
  • Explanation of hospital policies
  • Assistance with complaints

Hours:
A hospital Patient Representative is available:
Seven days a week from 10 AM to 10 PM.
 
Phone:
From outside the hospital, call (732) 294-2707. From an in-house phone, dial extension 2707 or call the Operator and ask for a Patient Representative.

Patient Responsibilities
As a patient, you and your family are responsible for:

  1. Providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.
  2.  Reporting unexpected changes in your condition to the responsible doctor or nurse.
  3. Reporting whether you clearly comprehend a contemplated course of action and what is expected of you.
  4. Following the treatment plan recommended by the practitioner primarily responsible for your care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care, implement the responsible practitioner’s orders, and enforce the applicable hospital rules and regulations.
  5. Keeping appointments and, when you are unable to do so for any reason, notifying the responsible doctor or the hospital.
  6. Being accountable for your actions if you refuse treatment or do not follow the doctor’s instructions.
  7. Assuring that the financial obligations of your healthcare are fulfilled as promptly as possible.
  8. Following CentraState Medical Center’s rules and regulations affecting patient care and conduct.
  9. Being considerate of the rights of other patients and CentraState Medical Center personnel and being responsible for assisting in the control of noise, smoking, and the number of visitors.
  10. Being respectful of the property of other patients.

Case Management
CentraState’s case managers are nurses who support patients, their families, and other caregivers by coordinating and monitoring a patient’s care from pre-admission to post-discharge from the hospital. This may mean helping to arrange a visiting nurse, home health aide or private nursing services when home care is needed. It may mean helping to secure equipment for home care; for example, a wheelchair, commode, walker, hospital bed or home oxygen. If appropriate, a case manager can coordinate home I.V. therapy or home hospice services. The case manager works along with a patient’s healthcare team and insurance company, within Medicare/Medicaid guidelines where appropriate, to develop a plan best suited to maximize an individual’s comfort and wellness.
 
As a result of its work with Medicare’s quality improvement projects, CentraState received a healthcare quality achievement award from The Peer Review Organization of New Jersey, Inc. (PRONJ). PRONJ is an independent, nonprofit company that conducts projects designed to achieve measurable, sustainable improvement in healthcare processes. The goal of these projects is to improve the overall quality of care received by those on Medicare in New Jersey.
 
Contact Numbers:
(732) 294 – 2835 (732) 294-2658

Department Hours:
Monday – Friday 7 a.m. to 5 p.m. Saturday 8 a.m. to 4 p.m. Sunday 7:30 a.m. to 11:30 p.m.

Social Work
Social workers are specially trained professionals who help the patient and family meet the social, economical, emotional and environmental needs they often face. Social workers meet privately with patients and families to discuss their needs. When additional counseling or referral and coordination assistance is needed, the Social Work department provides patients, their caregivers and healthcare team with needed resources.

A social worker can be contacted by calling (732) 294-2835 or (732) 294-2658. The hospital operator can also be contacted if a social worker needs to be contacted by pager.
 
Hospice Care:
Hospice care helps improve the quality of life for a person with a terminal illness who chooses to die at home with the support of family, friends, and caring professionals. Hospice care emphasizes comfort measures and counseling to provide social, spiritual and physical support to the dying patient and his or her family. All hospice care is under professional medical supervision. The majority of care is provided in the patient's home. Hospice providers have the skills and resources to help a person live as full a life as possible while limiting the physical pain arising from a terminal illness.

In addition to providing for the physical comfort of the dying person, hospice provides social and spiritual support for the patient and his or her family. This support takes the form of time-off for the primary caregiver, personal care, nutritional counseling, pastoral counseling, grief counseling, and help with legal and funeral arrangements.
For more information about hospice and whether it's appropriate for you, call (732) 294-2835 or (732) 294-2658.
 
Home Healthcare:
Home healthcare provides assistance to those needing medical care who are unable or unwilling to be treated in a medical facility, or when treatment in a medical facility is inappropriate. Some uses of home health care include:

  • Elder family members who need assistance to stay independent at home
  • A middle-aged worker who needs skilled care to recuperate at home after an illness or injury.
  • Providing assistance to families after the addition of a child.

For more information about home healthcare and whether it's appropriate for you, call (732) 294-2835 or (732) 294-2658.

WiFi

WiFi is available at CentraState Medical Center within certain places throughout the building. Simply turn your WiFi on and connect to the available networks for your device.

Telephone Service

  • $5.75 per day including NJ sales tax.
  • Dial O for the hospital operator.

An outside vendor is responsible for collection of daily fees. Patients are encouraged to pay two days in advance for both services to lessen the number of visits made by representatives to your room and to minimize the chance of disruption of service.
 
There are no discounts for television or telephone service. Payment may be made by cash or check. Payment may be given to the TV/telephone representative or dropped in the telephone/TV box at the information desk. Your representative can tell you to whom the check should be made out. If you are discharged before your paid TV or telephone usage is up, please call (732) 294-2640 to request a refund. You should receive your refund within two weeks.
 
Using Your Telephone
Incoming Calls - If you have rented a telephone and conditions permit, calls may be received from 8 am - 9 pm daily. Patient telephones are equipped with call waiting. If you hear a beep while you are on the line, you may hang up and the waiting call will ring through automatically.

Local Calls - Local calls out can be made at any time.

Long Distance Calls - These calls must be charged to your home telephone or credit card; you can also call parties collect. We utilize AT&T Long Distance Services for 0+ calls. To dial long distance, dial 8+0+area code+ telephone number.
You can also reach other long distance carriers from your telephone. To do so, dial the access number provided by your carrier.
 
To dial 800 numbers, dial 9 first, then 1. Please direct any comments to: Enforcement Division, Common Carrier Bureau/FCC, 2025 M Street NW, Washington, DC 20554, or call (202) 632-6910. The AT&T Customer Service telephone number: 1-800-243-1288.
 
If it becomes necessary for an immediate family member to contact your nursing unit, we ask that calls be made to (732) 431-2000 from 9 am to 10 am, or 8 pm to 9 pm.
 
TDDs and portable amplifiers are available for the hearing impaired. For the sight impaired, large button/braille telephones are also available. For more information, call a hospital operator by dialing 0.

Television Service

  • $7.50 per day including NJ sales tax.
  • Between 11 am - 8 pm, Dial Ext. 2640 (TV Office)
  • Between 8 pm - 11 am, Dial Ext. 2801 (Security Office)
  • Maximum Payment - 14 days

Note: When calling for television service, leave your name, room, and bed number.
 
An outside vendor is responsible for collection of daily fees. Patients are encouraged to pay two days in advance for both services to lessen the number of visits made by representatives to your room and to minimize the chance of disruption of service.
 
There are no discounts for television or telephone service. Payment may be made by cash or check. Payment may be given to the TV/telephone representative or dropped in the telephone/TV box at the information desk. Your representative can tell you to whom the check should be made out. If you are discharged before your paid TV or telephone usage is up, please call (732) 294-2640 to request a refund. You should receive your refund within two weeks.
 
Using Your Televison
To turn your television on or off, change channels, or adjust the sound level on your set, use the nurse call control, located either in the side rails of your bed or attached to a cord at bedside. Your TV/telephone representative can assist you in the use of this device. Closed caption devices are available for the hearing impaired. Please dial Extension 2640 for more information.
 
A number of cable channels are offered. If you wish to see a program guide for each channel, please turn to Channel 14. Premium and optimum channels are not included in our service. Patient Education channels are free:

  • Channel 31-Newborn in English
  • Channel 32-Newborn in Spanish
  • Channel 35-Patient Education

Ask your nursing staff member for more information

Valuables
CentraState Medical Center cannot be responsible for any damaged, lost, or missing property. We strongly urge you to leave all valuables and money at home, except for a small amount of cash or a check for television service, newspapers, and other sundries. If necessary, the staff can store your valuables in the medical center vault. When you are not using your eyeglasses and dentures, please keep them in a protective case. A denture cup can be provided by the staff on your patient unit. To prevent loss, do not leave dentures on your meal tray or wrapped in tissue.


Contact Us
If you would like to get information about the condition of a patient at CentraState Medical Center, his/her direct phone line or other information, please call 732-294-2600.