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Patient Satisfaction

At CentraState, exceeding the needs of our patients, residents, their families, and visitors is our utmost priority. Our dedicated employees, physicians, volunteers, and board members are all committed to providing exceptional care and making extraordinary service a part of our culture. To ensure that we achieve these high patient satisfaction goals, everyone at CentraState is held to a standard that we call, "CentraStar Service."

Because patient satisfaction is so important to us, we continuously measure our level of performance, utilizing Press Ganey, a national survey organization. We use the feedback to make improvements in the care and service we deliver. Our goal is to be the #1 health care service provider of choice in the region.

    
CentraStar Service   
"CentraStar Service" defines the route we take to make extraordinary service a part of our culture. Starting with a strong commitment from our Board of Trustees and Administration, we continually focus on:
  • Setting high service standards
  • Hiring service oriented people
  • Measuring patient and family feedback and using the results to make improvements
  • Developing our staff through education and training
  • Recognizing staff members who exemplify the "CentraStar" Service values
  • Empowering staff to respond to the needs of customers
  • Solving problems and improving our processes
  • Creating an environment of teamwork and cooperation
  • Creating a strong partnership with our physicians
   
Commitment To Excellence
At CentraState, it’s more than our goal to provide excellent customer service, it’s part of our Mission and Vision as well. We frequently receive letters from former patients and their families about the exceptional care they received and witnessed at the hospital. We’re proud to share their comments with you:
To the staff of 4N,
I am very grateful for the professional assistance, the friendliness, and the humor that made those painful days much easier to bear. Thank you all again for helping me get better. I will always remember your kindness.
—Jackson, NJ resident
 
   
To the Same Day Surgery Staff,
Thanks for being there for me-thanks to your patience, your kind words and your years of practice-all of which helped me make the dreaded anticipation of that day easier for me.
—Marlboro, NJ resident
 
   
To the Nuclear Medicine Department,
I recently had a Stress Test in your Nuclear Medicine Department. I was somewhat apprehensive, but I needn’t have been because Theresa, Faith, and Kelly could not have been more reassuring. Their explanations of what was to take place, their warmth, and their concern for my comfort helped me to completely relax. These people are to be commended for their professionalism and humanness, and are an asset to your staff.
—Freehold, NJ resident
 
 
   
To the Physical Rehabilitation Staff,
I have made use of the physical rehab department on several occasions. I have always been impressed by the personnel. They are knowledgeable, efficient and above all, are caring. It seems that in these days when most people seem to complain about the lack of decent service, I would suggest that you point to this unit and say that they are an example of great service.
—Freehold, NJ resident