No request is too big or too small. If it matters to you, it matters to us. Let us make your stay as comfortable as possible.
Patient Representatives work to meet the needs of patients and families and enhance patient satisfaction by providing a variety of services, including:
- Information about hospital services
- Support during times of crisis
- Information about patient rights and responsibilities
- Explanation of hospital policies
- Assistance with patient issues and concerns
CentraState’s care coordinators are certified nurses who support patients, their families, and other caregivers by coordinating and monitoring care from pre-admission to post-discharge from the hospital. This may mean helping to arrange a visiting nurse, home health aide, or private nursing services or securing home care equipment – such as a wheelchair, walker, hospital bed, home oxygen or IV therapy. They can also help coordinate home hospice services when needed.
Our care coordinators will work with you or your loved one’s health care team and insurance company, within Medicare/Medicaid guidelines when appropriate, to develop a plan that maximizes comfort and wellness.
Social workers are specially-trained professionals who help patients and their families meet the social, economical, emotional, and environmental needs they often face. At CentraState, our social workers meet privately with patients and families to discuss their needs.
Your care does not end once you leave the hospital, rather it has just begun. The Star and Barry Tobias Health Awareness Center offers health education programs and support groups designed to help you attain your optimal health. Programs include weight management, stress management, health screenings, and more.
Patient and Family Advisory Council
The patient and family advisory council is a group consisting of patients and community members who work together with CentraState’s nurse management, administration, volunteers and support department staff to discuss a variety of hospital and patient/family centered care initiatives. Learn how you can join us.
DAISY Award Nomination
Want to say thank you to your nurse? You can now share the story of your compassionate experience and nominate them for a DAISY Award. The DAISY Award is an international recognition program that was created to allow patients and their families the ability to express gratitude to their extraordinary nurses. You can learn more and submit your nomination by clicking on the NOMINATE NOW button.
ROOM SERVICE DINING
Order breakfast, lunch, and dinner by selecting from our delicious restaurant-style menu. Meals are freshly prepared and delivered within 45 minutes.